Today we are releasing the Early Warning System SuccessBLOC, which gives you instant visibility into customer signals and critical events, alerting you to proactively engage when needed. With this SuccessBLOC, you can identify, categorize and monitor the customer events, activities and behaviors that indicate which customers need attention, and why.
This SuccessBLOC comes preloaded with SuccessPlays, Campaigns, Reports, and more to help you identify and resolve complex issues like leadership shake-ups, poor product adoption, and competitive threats within your customer accounts.
Let’s take a closer look at just some scenarios that this SuccessBLOC is designed to handle…
Risk Analytics and Reporting
Too often teams are so focused on addressing risks that they forget to take a moment to zoom out and look at what’s causing those risks to begin with. With the Early Warning System SuccessBLOC, we’ve got you covered.
From the moment you install the SuccessBLOC in your environment, you’ll have what you need to begin identifying the reasons why risks are occurring, who’s managing them, how long they take to resolve, and the financial impact that they’re having on your business.
Champion Loss or Leadership Change
You’ve likely experienced this scenario before: you’ve got a customer who’s using your products regularly and getting value out of your solution. Then, out of the blue, you see on LinkedIn that your main contact left the company and you’re left wondering what to do and who to work with.
We’ve experienced this scenario ourselves many times and we’ve put what we’ve learned about how to effectively resolve that situation in a SuccessPlay that’s ready for you to start using today.
Overdue Payments and Outstanding Balances
Whether you’re a subscription SaaS company, a management consulting firm, or a hardware company that sells annual contracts for support services, you’ve likely found yourself in a situation where a customer misses a payment. In most cases, this comes down to innocent oversight on the customer’s part, but those missed payments can add up, hurting your business and having a significant impact on your bottom line.
We’ve addressed this common scenario in the Early Warning System SuccessBLOC with a series of automated email campaigns that get sent to billing contacts when payments are missed. However, sometimes emails aren’t enough, which is why we’ve designed SuccessPlays that will automatically engage Success Managers to get involved when balances become significantly delinquent.
Get started with this powerful new SuccessBLOC today by installing it from the SuccessBLOC Marketplace.