What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a suite of interconnected and modular SaaS i.e. Software-as-a-service applications and services. All of them are designed to transform your core clients, employees, and business activities.
It is a combination of the capabilities of CRM and ERP where you can easily integrate your data, business logic, and process. Seeing the growing popularity of the application, you can consider Microsoft Dynamics 365 training.
Want to know the crucial solutions of Microsoft Dynamics 365? You have landed in the right place. So, without any further ado, let’s get started.
What are the Microsoft Dynamics 365 ERP Solutions?
ERP means Enterprise Resource Planning, in short. An ERP solution helps in managing and integrating your company’s finances, supply chains, operations, reports, and other human resource activities with efficiency.
At the highest levels, we have two major Microsoft Dynamics 365 ERP solutions to go for – Business Central and Finance & Operations. Let’s read a bit about them.
Dynamics 365 Business Central
The Dynamics 365 Business Central is a useful business management tool for both small and medium-sized businesses for automating and streamlining business processes. Packed with rich features and high adaptability, you can manage your manufacturing, project management, finance, shipping, sales, services, and much more.
Dynamics 365 Finance & Operations
The Dynamics 365 Finance & Operations is responsible to connect all your processes and departments such as logistics, projects, sales, and business administration in the cloud. This way, you will be able to make more informed decisions regarding your business.
What are the Microsoft Dynamics 365 CRM Apps?
CRM is short for Customer Relationship Management. It is used to manage interactions with your clients and leads. You can use it to build better customer relationships and increase profitability. In Microsoft Dynamics 365 CRM, we have got 5 different apps to fulfill your needs. These are:
Dynamics 365 Sales
This feature offers a complete overview of all your interactions with prospects and customers to help you forecast your next interactions in the future.
Dynamics 365 Marketing
To strength your marketing efforts, you can use this app to build campaigns and get insights for the next action.
Dynamics 365 Customer Service
Customer service is a crucial thing for any business to succeed. You can use this app to track customer complaints, queries, and claims to avoid any trouble in the future.
Dynamics 365 Project Service Automation
The Project Service Automation tool will give you professional services with either fixed-price or time and material projects. You can use it for resource scheduling, expense tracking, and much more.
Dynamics 365 Field Service
This app is ideal if you are conducting services offsite, for instance, at a client’s office).
When you consider Microsoft Dynamics 365 training, you must also include other offerings of Dynamics 365. These include Dynamics 365 Human Resources, Dynamics 365 Commerce, Dynamics 365 Mixed Reality, and Dynamics 365 AI.
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